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Sandford Rd, Cheltenham GL53 7AN, UK – 0300 422 2222
My father was admitted as an emergency on Good Friday, and ended up on Lilleybrook ward. I cannot fault his care, it was exceptional. All the staff involved were so caring, kind and conscientious in the face of huge pressure, and I could never thank them enough for all they did for him and us. Having experienced much lower standards where he lived before, all staff should be proud of the extremely high standard of care they achieve in Cheltenham.
In the last 5 years I have had quiet a few visits to the Hospital. On every visit but one I have had great service. The last time was earlier this year when I had to have a scan in one of those Tardis machines. It might be ECG or something like that. I showed up 5 minutes before I was due and guess what? I sat in the waiting room for..... Yes you got it, 5 minutes. Now that is service. I had a five minute chat with a nurse who injected me with a dye and then twenty minutes later I was in the machine, scanned and on my home within another ten mins.For anyone wondering the scanner is good fun. Seriously, it's nothing to worry about. I felt like I was staring in an episode of Dr. Who. Maybe I was lucky being seen so quickly as it was in January when we had all the snow. Maybe some people cancelled or something. But I was well pleased with the speed of everything. Another visit was for a broken wrist which I obtained in Liverpool. I waited about 15 mins. that time and was seen by a doctor, x-rayed, back to the doctor again and given a prescription; then off to collect my drugs from their pharmacy. That visit lasted about 90 mins. in all. Everyone I spoke to was great, friendly, helpful and not condescending in any way. The time I was admitted to have a stent put in was fine. I arrived, had to wait a while (about 50 minutes) as there was a problem of some sort. Anyway, I was wheeled into the laboratory (officially the operating theater), where the surgeon explained everything. I was offered a jab to put me to sleep (no, not like in a vet's place) which I declined and then watched on a T.V screen as the little thing was pushed through my groin into a vein somewhere inside me. I did have a local anesthetic first. I was wheeled out and left to lie around in the room I came from with about 7 other people there. Of course I was very pleased there was a nurse there as my newly acquired wound opened and started pumping blood all over me. She sorted it within a minute and all was fine. I was then wheeled to a ward for the night and went to sleep perfectly happy with yet another good visit to this place almost over. I woke up, had a chat with the nice chap in the other bed and a nurse came in. I was telling the old guy about something from years ago and to cut a longer story short the nurse told the sister that I had wished cancer on her. I was so unpopular from that point on I was glad to be away. I walked home just to get out. The whole of my visit was good. No complaints about this place at all. It was just some stupid young girl playing a daft game that spoiled it a teeny bit. All the other times it was great. Having the cast taken off my arm/wrist. Going for the test results from my scan was great as well. The doctors these days seem able to have a laugh with you rather than being those poker faced people from years ago. Added bonus... My scan was negative.
5 Ormond Terrace, Cheltenham GL50 1HR, UK – 01242 504899
No 5, Ormond Terrace, Regent St, Cheltenham GL50 1HR, UK – 01242 216850
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